Contact Us
Our customer support team is standing by. Literally standing — they can't sit down. They tested the product.
Submit an Inquiry
All submissions are reviewed within 3–5 business days. Incident reports are prioritized.
Departments
True Grit maintains several specialized departments to address the wide range of inquiries we receive.
Customer Support
For product questions, usage guidance, and incident reports
Mon–Fri, 8am–5pm EST (closed during bathroom breaks, which are frequent)
Bulk Orders & Procurement
For organizations brave enough to supply True Grit at scale
By appointment only. NDAs required.
Medical Liaison Office
For healthcare professionals seeking product documentation
24/7 (unfortunately)
Legal Department
For waiver-related inquiries and ongoing matters
They never stop working. Neither do the claims.
Abrasion Hotline
For urgent post-use emergencies, call our 24/7 Abrasion Hotline. Our specialists are trained in de-escalation, both emotional and dermatological. Response times vary based on grit level used.
General inquiries: bsambrone@gmail.com